Legal Document

o999 Terms & Conditions — A Complete Guide to Using the Platform

Please read these Terms and Conditions carefully before registering or playing on o999. Your rights, responsibilities, and our full policies are all clearly set out here.

Last Updated: January 1, 2026
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This document contains
Account Policy
Bonus Terms
Payment Policy
Privacy & Security

Terms & Conditions Key Points

Make sure you understand these six key points before using o999.

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Account Eligibility

To register on o999, you must be at least 18 years old and a valid Bangladeshi citizen. Each person may only create one account.

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Bonuses & Wagering

Each bonus comes with specific wagering requirements. Please read the terms carefully before claiming a bonus. Bonus funds cannot be withdrawn directly — you must complete the required number of bets first.

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Payments & Withdrawals

BKash, Nagad, and Rocket are supported for deposits and withdrawals. Withdrawals are generally processed within 15 minutes to 24 hours. Minimum withdrawal amounts apply.

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Account Security

You are fully responsible for keeping your login credentials confidential. Account sharing or transfer is strictly prohibited. If you notice any suspicious activity, contact support immediately.

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Prohibited Activities

Fraud, creating multiple accounts, using bots, or manipulating the system are strictly prohibited. Any such activity, once detected, will result in permanent account closure.

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Responsible Gaming

O999 is committed to responsible gaming. Spending limits, account breaks, and self-exclusion options are always available on our platform.

By registering on or using the o999 platform, you are considered to have accepted these Terms and Conditions in full. If you do not agree with any of these terms, please do not use the platform.

1General Terms

O999 (bundles.xyz) operates an online gaming and betting platform for users in Bangladesh. These Terms and Conditions form a legally binding agreement between o999 and its users. By accessing, registering on, or using any part of the platform, you are agreeing to these Terms in full.

The o999 Terms and Conditions may be updated from time to time. Continued use of the platform after any update will be treated as acceptance of the new terms. We recommend checking this page regularly.

These Terms have been written in English for the convenience of users in Bangladesh. In the event of any interpretive dispute, the English version shall be considered the definitive text.

2Account Register

To create an account on o999, you must provide accurate and complete information. Accounts registered with false or misleading details may be cancelled at any time. Each person is permitted only one account — multiple accounts under the same individual are strictly prohibited.

  • The name, address, and mobile number provided at registration must be accurate.
  • We may request your National ID or passport for account verification purposes.
  • To update your account details, please contact our support team.
  • Transferring or selling your account to another person is strictly prohibited.
  • Keeping your password and login details secure is your own responsibility.
If KYC verification is not completed after registration, withdrawal access may be limited. Please verify your identity as soon as possible.

3Age Verification

O999 strictly prohibits gaming by anyone under the age of 18. By registering on the platform, you confirm that you are at least 18 years old. We may request official government-issued documents — such as a National ID, passport, or birth registration certificate — for age verification at any time.

If a user is found to have registered with a false age, their account will be closed immediately and deposited funds may be confiscated. Parents and guardians are urged to be vigilant in preventing minors from accessing gaming platforms.

4Deposits & Payments

O999 currently supports bKash, Nagad, and Rocket for deposits. Additional payment methods may be added in the future. The minimum deposit amount is BDT 100, and the maximum may vary depending on the payment method.

  • All deposits are processed in Bangladeshi Taka (BDT).
  • Deposits are usually credited to your account instantly. If there is any delay, please contact support.
  • Deposits from third-party accounts are not accepted. You must use a payment method registered in your own name.
  • We strongly advise against gaming with funds from credit cards or loans.
  • O999 does not charge any additional fees on deposits; however, charges from your payment provider may apply.

5Withdrawal Policy

To withdraw from o999, your account must be fully verified. The minimum withdrawal amount is BDT 500. All withdrawal requests are reviewed by our security team, which may take up to 24 hours in some cases.

  • Withdrawals can only be made to the same payment method used for the original deposit.
  • Wagering requirements must be met before bonus funds can be withdrawn.
  • Withdrawals may be placed on hold if suspicious activity is detected.
  • A daily maximum withdrawal limit applies, which may vary depending on your account level.
VIP members enjoy priority access to faster withdrawal processing. To learn more, visit our VIP Page View.

6Bonuses & Promotions

O999 regularly offers a range of bonuses and promotions — including welcome bonuses, deposit match bonuses, free spins, and cashback. Each bonus has its own terms and conditions, which must be read before claiming.

  • After claiming a bonus, wagering requirements must be completed within the specified timeframe.
  • Typically, a withdrawal becomes eligible after wagering 20 to 40 times the bonus amount.
  • Combining multiple bonus offers at the same time may not be possible.
  • O999 reserves the right to modify or cancel any bonus offer at any time.
  • Attempting to obtain bonuses through fraudulent means may result in the bonus being voided and the account being closed.
  • Bonuses are for genuine players only — the use of bots or automated systems is strictly prohibited.

7Gaming Rules

Each game on o999 has its own rules. It is the user's responsibility to understand the relevant game rules before playing. Game outcomes are determined using Random Number Generator (RNG) technology, which is fully impartial and verifiable.

If a technical error causes an abnormal game outcome, o999 reserves the right to void the round and refund the bet. In the event of a network disconnection during a Live Casino game, the outcome will be determined in accordance with the rules of that game.

  • In Sports Betting, if a match is cancelled, your stake will be refunded.
  • If a bet is accepted with incorrect odds, o999 reserves the right to void that bet.
  • Odds may change during live betting as match conditions evolve.

8Prohibited Activities

The following activities are strictly prohibited on the o999 platform. Violations may result in permanent account closure and potential legal action.

  • Creating multiple accounts to claim bonus benefits.
  • Using bots, scripts, or any automated software.
  • Using the platform for money laundering or any other illegal financial activity.
  • Attempting to hack the system or exploit any vulnerabilities.
  • Attempting to steal another user's information or commit fraud.
  • Threatening or harassing o999 staff.
  • Gaming on behalf of a minor, or helping a minor create an account.
If any suspicious activity comes to our attention, we reserve the right to freeze the relevant account balance and notify the appropriate authorities.

9Account Closure & Suspension

O999 reserves the right to temporarily or permanently close any account for any reason. Users are generally notified via email or an in-platform message before any account closure takes effect.

Users may also request to close their own account. Any eligible balance will be refunded, but bonus funds will be forfeited. Account closure requests must be submitted through the support team.

  • If a prohibited activity is confirmed, the account will be suspended immediately.
  • Accounts may be suspended after extended inactivity (more than 12 months).
  • Contact support to reactivate a suspended account.
  • Permanently closed accounts may not be eligible for reactivation.

10Responsible Gaming

O999 believes gaming should be a form of entertainment, not a source of income. We actively promote responsible gaming, and the well-being of our users is always our top priority.

The platform offers spending limits, deposit limits, timed breaks, and self-exclusion options. If you feel that gaming is having a negative impact on your life, please contact the support team immediately.

  • Set daily, weekly, or monthly deposit limits.
  • You can lock your account at any time for a period of 1 day to 6 months.
  • Requests for permanent self-exclusion will be processed promptly.
  • For more information, visit our Responsible Gaming page View.

11Privacy Policy

O999 takes the protection of your personal information very seriously. Details provided at registration are used solely for account management, payment processing, and age verification. We never sell your information to third parties.

However, we may be required to share information in cases of legal obligation or upon instruction from the relevant authorities. To learn more about our full privacy practices, visit our Privacy Policy page Visit.

12Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We aim to respond to all complaints within 48 hours. If the matter is not resolved at that stage, it will be escalated to senior management.

  • When submitting a complaint, please include your account ID, the date of the incident, and a detailed description of what occurred.
  • In any dispute regarding game outcomes, server logs will be treated as the definitive evidence.
  • For payment disputes, keep screenshots of your transactions.
  • If a resolution cannot be reached between the two parties, third-party mediation will be arranged.

13Rule Changes

O999 reserves the right to update these Terms and Conditions, in part or in full, at any time. Users will be notified in advance through the platform for any significant changes. Continued use of the platform after any update constitutes acceptance of the revised terms.

We recommend making it a habit to visit this page regularly. The "Last Updated" date at the top of the page will show you when the most recent changes were made.

14Contact

If you have any questions or concerns about the Terms & Conditions, our support team is always ready to help. Our customer service team is available 24/7, seven days a week.

  • Live Chat: Log in to the platform and chat with us directly.
  • Email: [email protected] (responses are typically sent within 24 hours)
  • Social Media: Reach us through our official social media pages.
Our support team is here to help. Reach out to us anytime — we're always on your side.

Terms and Conditions FAQ

Find answers to the most frequently asked questions here.

No, creating an account on o999 is completely free. There are no registration fees. However, you will need to deposit funds into your account to play games or place bets.

Each bonus has its own validity period — typically 7 to 30 days. The specific timeframe is clearly stated when you claim the bonus. If the wagering requirements are not met within that period, the bonus will be forfeited.

If your account is suddenly closed, email us immediately at [email protected] or reach out via live chat. We will explain the reason and work quickly to resolve the issue if a mistake has been made.

Yes, for significant changes you will be notified via an in-platform notification upon logging in. Even so, we recommend checking this page regularly.

o999 does not charge any fees on withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set entirely by the respective payment provider.
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Play safely, win, and enjoy at o999. Join Bangladesh's leading gaming platform today.

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